Last updated 9 November 2026
These terms are the agreement between you and Travlyo. By creating an account or using the app you accept them; if you do not, please do not use Travlyo.
Travlyo helps you plan and keep a trip: day plans, bookings, notes, expenses, a map, and stories written from your plan. It is planning help, not a travel agency, tour operator or carrier: we do not sell, operate or guarantee any flight, stay, tour or table. Bookings you make through partner links are contracts between you and those partners.
You need to be 16 or older. Keep your sign-in email safe; anyone with access to it can sign in. You are responsible for what happens in your account and for what you add to your trips. You can close your account at any time from Settings, which deletes your account and everything in it for good. A trip you delete leaves the app at once and is removed for good 30 days later, with its stops, notes, expenses, shared links and chats; in those 30 days we can bring it back if you write to us. Travlyo keeps only your newest 200 Roam chats; the Privacy page lists how long each kind of data is kept.
The Free plan costs nothing and needs no card. Paid plans are billed monthly or yearly in advance through Stripe and renew automatically until you cancel from Settings; cancelling stops the next charge, and the plan runs to the end of the period you paid for.
AI credits pay for what Roam writes or looks up — a trip plan, stories, a tailored packing list, typical flights and live fares — and the cost shows on the button before you tap; a credit is used only when the feature delivers. The monthly allowance resets each month and does not roll over, and live fare searches paid from it have a daily and a monthly limit shown in Help. Credits you buy as a pack never expire and have no such limit. Credits have no cash value and cannot be transferred.
Refunds: within 14 days of a first payment on request, and always when something we charged for did not work. If the law where you live gives you a longer or stronger right to cancel, you keep it. Prices may include or add taxes where the law requires. If a price changes, we tell you at least 30 days before your next renewal, and you can cancel before it applies.
Do not use Travlyo to harm others, to scrape or resell its content, to get around its limits or security, to break the law where you are, or to overload the service. Roam, the assistant, only talks about travel and declines the rest. We may suspend or close an account that breaks these terms; where we reasonably can, we warn you first and let you download your data.
Your trips, notes, expenses and the text you add are yours. You give Travlyo a worldwide, royalty-free permission to store, process, display and back them up so the app can work for you and for the people you share with — and, for a story you choose to publish, to show it publicly, with your first name, until you unpublish it. That permission ends when you delete the content or close your account, except for copies in routine backups for up to ninety days.
You are responsible for what you add and publish. Only add content you have the right to use. Do not add anything unlawful, hateful, sexually explicit, violent, misleading or spam; anything that invades someone else's privacy (their contact details, their whereabouts, a photo of them they would not want shown); or anything about a child other than your own. When you publish a story you confirm all of this for that story, and you agree to compensate Travlyo for claims that arise because the content you published broke these rules.
Travlyo does not host photo files you upload: trip covers and place photos come from Unsplash, Wikimedia Commons and Google, shown with their credits under those services' licences. Keep your own copies of anything you cannot lose; we back up the service, but a trip plan on Travlyo is not an archive and we do not promise that content is never lost.
We may remove or unpublish content, or suspend an account, when we reasonably believe these terms are broken, without notice where the content could harm someone. Anyone can report a public story from the link under it. If you believe something on Travlyo infringes your copyright or shows you without your consent, write to hello@travlyo.com with the link: we take the content down while we look, normally within two working days, and tell the author why.
The Travlyo name, logo, design, guides and software belong to Travlyo; you may use them to plan your own trips, not copy or resell them. The guides, place facts and generated text are provided as is: we check them, but we cannot guarantee every detail. Roam and the trip writer use an AI model (Google Gemini): what they write is a suggestion and can be wrong, and any price, opening hour or journey time is an estimate until you check it with the place or the carrier.
Travlyo takes part in affiliate programmes: links to Expedia, Expedia, Hostelworld, Skyscanner, Omio, Rentalcars, GetYourGuide, Viator and OpenTable may pay Travlyo a commission when you book through them. That never changes what we recommend, it never costs you more, and the booking itself is your contract with that partner, under its terms. We are not responsible for partners' sites, prices or services.
Opening hours, prices, routes, travel times and safety information can change or be out of date. Entry rules, visas, health requirements and travel advisories are set by governments; where we show them we link the official source, and that source is what counts. Check what matters before you go, and use your own judgement on the day: Travlyo is not a substitute for official advice, insurance, or common sense on the ground.
We work to keep Travlyo available and your data safe, but the service is provided “as is” and “as available”: we do not promise it will be uninterrupted or free of errors, and offline copies depend on your device. We may change, add or retire features; if we retire something you pay for, or close the service, we tell you in advance and you can download your data.
To the extent the law allows, Travlyo is not liable for indirect or consequential losses (a missed connection, a closed museum, a lost booking, lost profit or data) or for the acts of partners and other third parties, and our total liability to you for any claim is limited to the amount you paid Travlyo in the twelve months before it arose, or 50 US dollars if that is more. Nothing in these terms limits liability that cannot be limited by law — for fraud, for death or personal injury caused by negligence — or takes away rights that consumer law in your country gives you.
If these terms change in a way that matters, we say so in the app or by email before the change applies; using Travlyo after that means you accept the new terms. If a part of these terms cannot be enforced, the rest still applies. These terms are governed by the laws of Bulgaria and disputes go to the courts of Sofia; if you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring a claim there. Questions: hello@travlyo.com.
See also our Privacy page.